Delivery, Refunds & Returns
Delivery of Goods
We can only offer delivery to validated postal addresses. Unfortunately, we are unable to offer a delivery service to PO and BFPO addresses.
When you add products to your shopping cart and have chosen the delivery option the appropriate charge will be added automatically. All delivery charges will be shown clearly throughout the checkout process.
Any dates that may be quoted for delivery are approximate only and we cannot be held liable for any costs incurred if delivery is delayed. We shall have no liability for any delay in delivery of the Goods, or our failure to deliver the Goods, where the delay or failure is caused by an event outside our control.
Delivery of an Order shall be completed when we deliver the Goods to the address notified to us by the Customer.
Risk in the Goods will pass to you when we have delivered the Goods to you.
Title in the Goods will pass to you when we have received payment for the Goods in full.
Once you have placed your order you will be sent a confirmation by email re-stating the details for your records. This email does not however indicate that your order has been or begun to be processed or a confirmation of contract of purchase.
Once we have processed your order you will receive a second email from us detailing what you have purchased and confirming that your order has been processed. For UK bicycle deliveries, we may also inform you of your tracking reference number. By clicking on the tracking reference link you will be taken to the courier's website where you can see the progress of your delivery.
Refunds and Returns (Customers and Products within the European Union only)
We can only accept returns by prior arrangement and by post. In the first instance, you should contact our customer service department.
Once a return reference has been provided by our team, print out and attach the Returns Form to your delivery and send it to the address provided.
Please ensure returns are securely packaged as we will not be held responsible for any damage during posting.
Please keep your proof of postage until we have confirmed your refund has been processed.
If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.
Our returns policy does not affect your statutory rights.
Cooling Off period
If you change your mind about an item, we will refund or exchange your order for a full 14 days after delivery. You will be responsible for the costs of postage and we recommend using a trackable service and obtaining proof of postage.
The returned goods need not be in their original packaging but they must be in a sellable condition.
The cancellation right does not apply in the case of the following which may only be returned if they are faulty:
(a) Goods which have been used beyond the level necessary to determine that they are not as expected
(b) personalised, customised and made-to-order goods;
Your legal right to cancel a Contract starts from the date of the Despatch Confirmation (the date on which we e-mail you to confirm our acceptance of your Order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then ends on the 14th day after you receive the ordered goods.
Due to the speed of our ordering process, we may not always be able to cancel your Order before despatch. If you exercise your right to cancel prior to you receiving the Goods, we will attempt to stop the goods in transit, however if this is not possible and the Goods are delivered, you will be able to return your Goods in line with your rights outlined above.
If you cancel your Contract with us, we will refund any delivery costs you have paid.
We will refund the price you paid for the Goods with the following caveats:
- we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by you or your agent handling them in a way which would not be permitted in a shop.
- If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
We will make any refunds due to you as soon as possible and in any event within 14 days of us having possession of the goods.
If your order is found to be faulty (not as described, not fit for purpose or not of satisfactory quality) within 30 days from the date that you received it, then you are entitled to request a full refund of the faulty product. Should a fault occur after the initial 30 days, we are entitled to repair and/or replace that item. If it cannot be repaired or replaced, then you may be entitled to a refund.
If you return goods claiming they are defective or not as described, we will examine the returned goods and will notify you of any refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.If you have returned the Goods to us because they are faulty or not as described, we will refund the price of the Goods in full, together with any applicable reasonable delivery charges.